Healthcall complies with the National Privacy Principles associated with the Commonwealth Privacy Amendment (Private Sector) Act 2000 which was enacted on 21 December 2001.

Collection of Information
Healthcall will only collect information necessary to ensure the appropriate matching of staff to client’s requirements. Staff will be told who information will be provided to and requested from as part of the registration process. Examples are information from referees and information to is the Australian Taxation Office.

Use & Disclosure of Information
Unless required by law or there is a serious or imminent threat to the safety of a staff member no information will be provided to any person.

Data Quality
Healthcall will endeavour to ensure that all kept information is accurate. Staff & clients should ensure that changes in details are appropriately brought to the attention of Healthcall.

Data Security
All information will be kept secure. When the information is no longer required, and it is legislatively permissible, it will be confidentially destroyed.

Complaints procedure
Healthcall Nursing Agency views complaints seriously. If any part of our service does not meet your needs, please contact the General Manager on 9988 4588 to discuss a complaint. We undertake to respond promptly to your call and to advise you of the outcome of your complaint.